Job description
Education and Experience:
- High School diploma or equivalent
- Prior experience as a receptionist strongly preferred.
Qualifications:
- Must be a team player willing to learn new techniques and treatments and to accept change.
- Be attentive to detail, flexible, and patient, well organized, and self-motivated.
- Must have excellent communication skills and be open to constructive feedback.
- Must have a friendly demeanor and conduct themselves in a professional manner.
- Must be able to multi-task and prioritize.
Responsibilities and Duties
- Provide top-notch customer service.
- Be attentive to client and pet needs.
- Answer and triage phone calls and emails from clients.
- Schedule appointments and procedures.
- Check-in clients and monitor client flow from check-in to discharge.
- Complete client follow-ups and reminders.
- Able to work patiently with distressed, frustrated, or disgruntled clients.
- Manage record requests between other hospitals and specialty practices.
- Process payment transactions.
- Relay appropriate information to/from clients to Veterinarian(s) and/or Office Manager.
- Maintain proper documentation in the electronic medical record.
- Assist in cleaning the hospital, including but not limited to: laundry, floors, taking out the trash and recycling, cleaning treatment and areas, surgery, exam rooms, kennels, bathrooms, kitchen and grounds.
- Other duties as assigned.
Schedule: Office hours are Monday-Thursday 8am-6pm, Friday 8am-4pm, Saturday 8am-1pm. Exact schedule to be determined, but alternating Saturdays will be required.
Salary: Commensurate with experience.
Job Types: Part-time, Full-time
Salary: $16.00 – $18.00 per hour
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Frederick, MD 21704: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Required)
Work Location: In person