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Hospital Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why an occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A drop off means that you have the option to bring your pet to our facility at the time that works best for you and leave him/her with us for a couple of hours or for the entire day. Usually, we will ask you to drop off early in the morning so our doctors can examine the patient in between appointments or at a specific time reserved for admitted patients. Once the doctor is done, he/she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date.
Patient Arrival Policy
Even though we make every effort to make our patients feel comfortable during visits they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
All dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats and other small mammals must be presented in an appropriate cat carrier or on a leash.
Payment Policy
We require full payment at the time that services are rendered.
For your convenience, we accept American Express, Discover, MasterCard, Visa, Cash and Personal Checks.
     
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