7421 Grove Road, Frederick MD 21704

Contact Us: 301-694-8015

Monday – Thursday: 8am-6pm, Friday 8am-4pm, Saturday 8am-1pm

Now accepting new clients! Call us today to schedule: 301-694-8015

We have a grooming space available for lease. Feel free to contact us at info@frederickvet.com with the subject “Grooming” if interested.

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Administrative Assistant/Receptionist

Job description

Education and Experience:

  • High School diploma or equivalent
  • Prior experience as a receptionist strongly preferred.

Qualifications:

  • Must be a team player willing to learn new techniques and treatments and to accept change.
  • Be attentive to detail, flexible, and patient, well organized, and self-motivated.
  • Must have excellent communication skills and be open to constructive feedback.
  • Must have a friendly demeanor and conduct themselves in a professional manner.
  • Must be able to multi-task and prioritize.

Responsibilities and Duties

  • Provide top-notch customer service.
  • Be attentive to client and pet needs.
  • Answer and triage phone calls and emails from clients.
  • Schedule appointments and procedures.
  • Check-in clients and monitor client flow from check-in to discharge.
  • Complete client follow-ups and reminders.
  • Able to work patiently with distressed, frustrated, or disgruntled clients.
  • Manage record requests between other hospitals and specialty practices.
  • Process payment transactions.
  • Relay appropriate information to/from clients to Veterinarian(s) and/or Office Manager.
  • Maintain proper documentation in the electronic medical record.
  • Assist in cleaning the hospital, including but not limited to: laundry, floors, taking out the trash and recycling, cleaning treatment and areas, surgery, exam rooms, kennels, bathrooms, kitchen and grounds.
  • Other duties as assigned.

Schedule: Office hours are Monday-Thursday 8am-6pm, Friday 8am-4pm, Saturday 8am-1pm. Exact schedule to be determined, but alternating Saturdays will be required.

Salary: Commensurate with experience.

Job Types: Part-time, Full-time

Salary: $16.00 – $18.00 per hour

Benefits:

  • Employee discount

Schedule:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Frederick, MD 21704: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • customer service: 1 year (Required)

Work Location: In person

For any questions or to submit your resume, please contact us at admin@frederickvet.com.
We look forward to hearing from you.

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